FAQ
If your solution is not available here, please contact us or phone 0416 041 162.
I’M LOST. I CAN’T FIND MY WAY AROUND YOUR SITE.
Once you become familiar with the basic layout, navigating our site should be as smooth as our shave creams. The navigational dropdowns at the top of the page will allow you to shop by brand or category. Once in the category of your choice, you can filter results by brand, skin type or sort products in order of name or price. If you want to return to the homepage at any time, just click on the Oz Barber logo in the header.
OKAY, I KNOW WHAT I WANT. NOW HOW DO I BUY IT?
Use the blue ‘Add to Cart’ button located on the item page to add the desired product to your shopping cart. Repeat this process for each item you would like to purchase. When you’re done adding products, click on the Shopping Cart link at the top right-hand side of the page. Here you can view the items in your cart, change quantities and remove items you no longer want. When you’re happy with your selection, hit the 'Checkout Now' button, enter the required details on the next page ... If you’re still having problems, please give us a call on 0416 041 162.
ARE MY CREDIT CARD DETAILS SAFE WITH YOU?
Our payment services are handled by PayPal and eWay, two highly respected and reliable providers, and are secured with 128-bit SSL encryption from GeoTrust. Your credit card details are never stored on our server or in any system at PayPal or Square - so there's no risk of them being shared or stolen. To read our security or privacy policies in full, click here.
WHY DID MY CREDIT CARD AUTHORIZATION FAIL?
Presuming that your card has sufficient funds available and hasn't been reported as lost or stolen, we recommend that you return to the checkout and confirm that your card details were entered correctly. If that doesn't work, please give us a call on 0416 041 162 and we can try and find the problem or take a payment over the phone.
HOW MUCH DO YOU CHARGE FOR POSTAGE?
We offer fast, free delivery within Australia on orders over $30. Orders less than this amount will incur a flat fee of $8.30 for delivery within Australia. We offer a $18.95 flat rate delivery service to New Zealand. Delivery charges to other international destinations start at $8.90 and will be calculated at checkout depending on the weight of your order. To read more about our policies regarding postage costs and delivery times, please click here.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Deliveries to Australia and New Zealand should take between 1-5 business days (with New Zealand deliveries being subject to possible delays at customs), while international air mail deliveries can take up to 10 business days (plus any delays in customs). You can read more about our postage and delivery times here.
MY ORDER HAS ARRIVED DAMAGED. WHAT DO I DO?
Please contact us within 7 days of receiving the items in the mail. We'll arrange for the products to be returned to us and a replacement will be sent out to you.
I’VE RECEIVED THE WRONG ITEM. WHAT DO I DO?
Please contact us within 7 days of receiving the items in the mail. We'll arrange for the incorrect item to be returned to us and a replacement item will be sent out to you.
MY STUFF HASN’T ARRIVED. WHAT DO I DO?
You can check the status of your order and confirm the date that it was posted through the 'My Orders' section of Your Account. If your order status shows as 'Complete', yet the item has taken an unusually long time to be delivered to you, please contact us.
I’VE CHANGED MY MIND. I WANT TO RETURN MY ITEM FOR A REFUND.
That’s fine. All we ask is that you contact us within 100 days of the purchase date. Providing that the item has NOT been used, opened or damaged, we are happy to accept product returns. Please refer to our product returns policy for full instructions on how to return a product to us.
HOW CAN I CONTACT YOU?
Use the contact us link at the bottom of any page to send us an email. If you would like to call us, you can do so on 0416 041 162 during business hours.
DO YOU HAVE A RETAIL STORE?
We have a store in Sydney : 6/2 Memorial Avenue and 2-5 Durham Avenue , St Ives 2075 NSW.
CAN I PICK-UP MY ORDER IN PERSON?
Yes, you can pickup your online order from our Sydney Store: 6/2 Memorial Avenue and 2-5 Durham Avenue , St Ives 2075 NSW.